Company Q&A

Company Q&A

Who is Tech Orbisys IT Solutions?

Tech Orbisys IT Solutions is an IT services company registered under the Companies Commission of Malaysia (SSM). Our registration number is 202403295013 (AS0486900-M).

What services does Tech Orbisys IT Solutions provide?

We specialize in website development, hosting solutions, and associated IT services such as domain registration, server management, and digital marketing integrations.

How can I contact customer support?

You can contact our customer support via email at support@company.com or call us at (123) 456-7890.

Where is Tech Orbisys IT Solutions located?

We operate remotely and do not have a physical office. Our team works online to provide seamless IT services to clients worldwide.

What job opportunities are available?

We regularly update our careers page with job openings. Please check it for the latest opportunities.

What types of websites do you develop?

We design custom websites, including corporate websites, e-commerce platforms, and personal portfolios. Our services include responsive design, SEO optimization, and user-friendly interfaces.

Who owns the website code after development?

Full ownership of the website code and assets is transferred to you after final payment, except for open-source or third-party components which retain their original licenses.

What hosting plans are available?

We offer shared, VPS, and dedicated hosting options. These come with scalable features like domain registration, server management, and advanced security.

What happens if I don’t renew my hosting plan on time?

Services will be automatically suspended if the subscription isn’t renewed by the due date. Reinstating the service may incur additional charges.

Am I responsible for backing up my website data?

Yes, clients are responsible for maintaining personal backups. While we offer backup services as an add-on, we are not liable for data loss caused by external factors or technical failures.

What content is prohibited on your hosting services?

Hosting cannot be used for illegal content, malware, or anything that infringes Malaysian laws, promotes hate speech, or incites violence.

What is your payment policy for website development?

A 50% deposit is required to start the project, and the remaining balance is due upon project completion.

How does Tech Orbisys handle customer data?

We comply with Malaysia's Personal Data Protection Act (PDPA) 2010, collecting data solely for service delivery, invoicing, and support.

How can I contact Tech Orbisys for support?

You can reach us via email at info@techorbisys.com or call us at +60 11-5687 0736.